Layla Gruber is an experienced professional in the luxury hospitality and retail sector, currently serving as an Ambassador and Retail Specialist at ROLEX since September 2022. Layla's role emphasizes delivering outstanding customer service and sharing technical knowledge about Rolex watches. Previously, Layla held positions such as Chief Hostess at Louis Vuitton's La Fabrique du Temps, where responsibilities included coordinating VIP schedules and enhancing customer experiences. In addition, Layla managed a team of hostesses during The Watch & Wonders Fair and held various customer-facing roles across prestigious brands, focusing on creating exceptional experiences for clients. Layla's academic background includes a Bachelor's degree in International Hospitality Management from Ecole hôtelière de Lausanne, complemented by studies at the University of St. Gallen and a bilingual Maturité from Collège Rousseau.
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