Stephen Hope

Stephen Hope is currently the Global Service Centre Team Lead and GSC Incident Manager at Rolls-Royce since June 2016, bringing extensive experience in incident management from previous roles, including Major Incident Manager at Capita IT Enterprise Services. Stephen has also worked as an IT Analyst and IT Support Consultant at various organizations, providing technical support for multiple systems including SAP and bespoke ERP software. Additionally, Stephen holds a strong background in customer service, having served as a Technical Support Advisor and Customer Sales Advisor in earlier positions. Stephen's career is underpinned by ITIL Foundation certification and a solid commitment to service management and support strategies.