Vasile Rusu

Vasile Rusu is a seasoned professional with extensive experience in customer service and management across various sectors, including hospitality and telecommunications. Vasile's career began at NH Hoteles as a Bell Boy/Receptionist and progressed through roles at Complex Herăstrău and Radisson Blu. Notable positions include Senior Customer Service Representative at Regus Bucharest World Trade Center, RMA Customer Service Supervisor at Honeywell, and currently serving as Customer Care Manager/Service Director at Romstal. Key achievements include significantly improving customer satisfaction metrics, reducing service inquiries, and implementing training modules that enhanced team performance. Vasile holds an Engineer's degree in Business Administration & Development from the University of Agricultural Sciences and Veterinary Medicine Bucharest.