Lourens P has extensive experience in operations management and customer service across various industries. Currently serving as the Head of Business Operations at Root since March 2024, Lourens previously held positions such as Senior Director of Operations and Director of Operations at Nowsta from April 2022 to March 2024. Prior roles include Director of Support at Lunchbox, Support Manager at DeARX, and Global Head of Support Services at Kurtosys Systems. Additionally, Lourens has experience as Head of Operations & Customer Service at Manalto Inc, Operations Manager for Africa at Anana Ltd, and Global Service Development Specialist at Dimension Data. Educated at Stellenbosch Business School with a Management Development Program degree, Lourens has a strong background in leading operations, enhancing customer engagement, and driving service quality.
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