Amy Song is a seasoned Customer Success Manager currently at Rootly, with previous experience at Canonical where responsibilities included onboarding, customer education, and driving adoption for enterprise and public sector clients across Canada and the US. At Canonical, Amy managed a portfolio of 34 customers generating $6 million in Annual Recurring Revenue (ARR) while maintaining a 0% logo churn rate and achieving a 94.6% Gross Revenue Retention (GRR). Earlier roles include Associate Customer Success Manager at Sixty Degree Capital, where Amy focused on venture investments in advanced technology sectors, and various marketing and engineering positions that included developing machine learning features and executing email marketing campaigns. Amy holds a Bachelor of Mathematics from the University of Waterloo and a Bachelor of Business Administration with a Finance concentration from Wilfrid Laurier University.
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