Ryan McDonald

Ryan McDonald is a seasoned professional in incident management and customer success engineering, currently serving as a Senior Solutions Architect at Rootly since December 2023. With a diverse background, Ryan has held various roles, including Consultant from March 2023 to January 2024 and Responder Advocate/Senior Customer Success Engineer at FireHydrant in 2022. Previous experience includes significant positions at Twilio Inc. as a Senior Incident Commander and at Cognizant as a Senior Agile Project Manager. Ryan's technical expertise is complemented by a foundational role in software development and agile project management in earlier positions, particularly at SendGrid and JumpCloud. Educational credentials include a BA in Adventure Education from Prescott College.