Sarah Kwan

Director, Omnichannel Operations & Customer Experience

Sarah Kwan is a strategic and data-driven eCommerce executive with extensive experience in driving growth and enhancing customer experiences. They co-founded Lean In Canada, serving as National President and Board Member, and held senior roles at companies like Go Direct Solutions, where they directed Strategy & Analytics, and Henry's, where they led eCommerce and digital transformation efforts. Currently, they are the Director of Omnichannel Operations & Customer Experience at Roots, focusing on integrating customer engagement across various platforms. Sarah's educational background includes a Bachelor of Design from Ryerson University.

Location

Toronto, Canada

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