Yesid Polania

Yesid Polania has a diverse work experience spanning multiple industries. Yesid started their career at Universidad EAN as a Student Services Advisor in 2011. Yesid then worked as a Community Manager at Misión Colombia in 2012. In the same year, they also worked at Life.Church as a YouVersion iOS App Tester and a YouVersion French & Spanish Translator until 2018.

In 2013, Yesid joined ASSIST CARD as a Bilingual Assistance Coordinator for a few months. From 2014 to 2018, they worked at CognosOnLine in various roles, including Rosetta Stone Consultant and Rosetta Stone Client Manager.

Since 2018, Yesid has been with Rosetta Stone, first as a Customer Success Manager for Latin America - Caribbean & Brazil. Currently, they hold the position of Head of LATAM at Rosetta Stone, leading and managing operations for the LATAM region.

Yesid Polania's education history consists of the following:

- In 2022, they obtained a Diploma in Management Competencies from CESA, where they studied Business Administration and Management, General.

- In 2019, they completed a course on Customer Experience Design & Management at Universidad ICESI, focusing on Customer Service Management.

- In 2016, they pursued Gerencia del Servicio (Service Management) at Universidad de La Sabana, broadening their knowledge in Business Administration and Management.

- From 2010 to 2014, they attended Universidad EAN, where they earned a Professional degree in Modern Languages with an emphasis on ICT.

In addition to their educational background, Yesid Polania also holds several certifications:

- In 2023, they obtained the Excellence in eLearning Leadership Award 2023 (ELLA) from CertifyMe.

- Yesid was nominated for the Excellence in eLearning Leadership Award 2023 (ELLA) in the same year.

- In 2022, they were recognized as an EDTECH FELLOW by the Edlatam Alliance.

- Yesid completed courses such as LinkedIn Growth, Leading at a Distance, Creativity at Work: A Short Course from Seth Godin, Leading with a Heavy Heart, and Leadership Mindsets from LinkedIn in 2021.

- Yesid obtained the Scrum Fundamentals Certified (SFC) from CertiProf in 2020.

- Yesid also holds certifications in Customer Success Manager Advanced Certified Professional, Developing Resourcefulness, Working Remotely, Customer Experience Design & Management, Customer Success Manager Certified Professional, and Low-Effort Certified Customer Success Manager.

- Additionally, they completed courses on Innovative Customer Service Techniques, Executive Leadership, Influencing Others, and obtained the Bulats certification by Cambridge English Language Assessment in 2017.