Ralph M.

Ralph M. has experience working at two different companies. At Ross Video, they started in January 2021 as a Software License Administrator where they managed software renewals, upgrades, and changes. Ralph maintained a secure database of licenses and published software information for internal and external stakeholders. In July 2021, they transitioned to the role of Software Developer. In this role, they developed and maintained GUI using JSP, HTML, CSS, and JavaScript. Ralph also designed application modules and utility classes using core Java, and contributed to the software development life cycle from requirements analysis to maintenance. At Millennium 1 Solutions, Ralph worked as a Customer Service Representative from May 2017 to December 2019. Ralph effectively managed customer calls, de-escalated issues, and documented conversations for tracking purposes.

Ralph M. pursued a Bachelor of Science degree in Informatique from the University of Ottawa from 2016 to 2020. In addition to their degree, they obtained the Amazon Web Services Cloud Practitioner certification from Amazon Web Services (AWS) in May 2020. Ralph also holds the Linux Command Line certification from CompTIA, although the specific dates of when they obtained this certification are not available. Furthermore, they obtained the Scrum Fundamentals Certified (SFC) certification from SCRUMstudy - Accreditation Body for Scrum and Agile, but the exact dates of acquisition are not provided.