Route 101 Ltd.
Fern C. is an accomplished Professional Services Consultant with extensive experience in delivering Cloud Technologies, SaaS, and CCaaS Solutions, including GenesysCloud and VoxivoCX. Currently serving as Principal CX Consultant at Route 101 Ltd. since April 2021 and previously as Senior Professional Services Engineer at Foehn, Fern has a strong background in project delivery, resource planning, and customer support, supported by 10 years in contact centre operations. Fern's skill set includes solution design, coaching, training, project management, and change management, with a history of roles at organizations including NewVoiceMedia, PeoplePlus UK, and A4e, as well as a foundational role at Thomas Cook. Fern's education includes attendance at Notre Dame High School.