James A.

James A. is a seasoned professional with extensive experience in project management, technical implementation, and IT support. Currently serving as a Zendesk Implementation Consultant at Route 101 Ltd. since June 2022, James has previously held roles such as Website Project Manager at Pharmacy Mentor™ and Product Operations Assistant at Twinkl Educational Publishing, where agile practices were effectively employed as scrum master. James has demonstrated leadership skills as an Operation Assistant Team Leader and has managed teams while monitoring KPIs and facilitating onboarding processes. Other positions include Technical Implementation Manager at Qualsys - EQMS and IT Support & UK Office Coordinator at Acts 29, where James contributed to key projects including CRM system implementation and website development. An educational background in English Language from Sheffield Hallam University supports strong communication skills, which have been utilized throughout various roles since 2012.