James Hewitt is currently the Head of Zendesk Practice at Route101, where they oversee department operations and client projects, ensuring high customer satisfaction through innovative strategies. Previously, James held various leadership roles, including Principal Technical Delivery Manager and Senior Software Development Manager at Shell Energy UK, managing customer service platforms and enhancing digital contact experiences. They began their career as an Account Executive at Havas Worldwide London and have extensive experience in software engineering, contributing to several award-winning projects. James holds a Bachelor of Science in Computer Software and Media Applications from Oxford Brookes University.
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