Cameron Macdonald is a Principal Technical Support Engineer at Avaya, where they provide technical support for the unified communications and call center product suite. Cameron began their career as the first graduate trainee in Avaya's UK/Ireland services division after its spin-off from Lucent. They have accumulated extensive experience as a technical support engineer and field maintenance technician, contributing to significant projects for various major clients, including upgrades for Morgan Stanley and RBS. Cameron holds a BSc (Hons) in Telecommunications Engineering from Glasgow Caledonian University and an HND in Telecommunications from James Watt College.
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