Daniela Castillo has over 25 years of IT experience, including more than 24 years in telecommunications, specializing in desktop and server technologies. They held various roles at notable companies, including Manager of Contact Center Deployment and Senior Specialist Engineer at Nortel Networks, and worked as an IT Project Coordinator at Aetna. Daniela has extensive expertise in managing projects, offering third-level support, and integrating systems, with a strong focus on customer service and team management. They earned an Associate's Degree in Programming from Richland in 1996. Currently, Daniela is involved in Avaya Experience Platform Applications Design Support.
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