Erik Essmaker is a seasoned Test Expert with 20 years of experience in the enterprise software and technology industries. They have held various leadership roles, including Sr. Manager of Solution Verification for Unified Communications and Call Center Reporting, where they managed global teams and implemented significant quality improvements. Prior to this, Erik served in the US Air Force as a Secure Communications Technician and held multiple positions at Avaya Inc., where they were recognized with several excellence awards for their contributions to quality and customer satisfaction. Erik's educational background includes degrees in Business/Information Systems and Electronics and Secure Communications.
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