Jeffrey Mimm is a results-driven leader with expertise in customer success, operations, and experience strategy. Currently serving as Vice President at Numu Communications, Jeffrey provides strategic CX consulting while leading initiatives in agent assist and self-service technologies. Previously, they held key roles at Tesla, including Global Head of Customer Experience, where they directed global support operations and implemented innovative CRM solutions. Jeffrey also has experience as a Principal Consulting Leader at Avaya, focusing on enhancing customer journeys for enterprise clients. They began their career at Enterprise Rent-A-Car as a Branch Manager after earning a degree from Mansfield University of Pennsylvania.
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