Ji Ran is a Software Senior Engineer at Avaya, where they have been a distinguished member of the technical staff since 2012, previously holding the title of Member of Technical Staff from 2000 to 2011. With a strong background in software development, Ji Ran contributed to the Avaya Aura® Communication Manager, enhancing its robustness and integrating AI for contact center call routing. They hold an SSCA certification and earned a BS in Communication and Control Engineering from Beijing Jiaotong University, followed by an MS in Electrical and Computer Engineering from Colorado State University. Prior to their tenure at Avaya, they worked as a Software Engineer at Carrier Access Corporation.
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