John Kelada is a Senior Director of Digital Transformation at Avaya, focusing on Americas International Sales. With over 24 years in the Unified Communications and Contact Center industry, they have a strong background in the Service Provider segment, having previously held positions at AT&T and Lucent Technologies. At Avaya, they were the first globally appointed Distinguished Solutions Engineer and have led complex projects across the Canadian and Latin American markets. John's expertise includes technology infrastructure and enterprise applications, with significant international experience in regions such as the Netherlands, Saudi Arabia, Asia Pacific, and Egypt. They graduated from Ain Shams University in 1992.
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