Jonathan Machak is the Director of Business Value Consulting at Avaya Government Solutions, where they focus on customer satisfaction and business improvement. Prior to this, Jonathan held various roles at Avaya, including Managing Principal, Managing Consultant, Strategic Account Manager, Global Systems Engineer, and Implementation Engineer, leading teams in professional services and technical design for communication applications. Jonathan's earlier experience includes working as a Telecommunications Engineer at OnStar. They earned a B.S. in Management Information Systems from Oakland University and studied Business Management and Economics at Lancaster University.
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