Sami Nuwar

Sami Nuwar is a Certified Lean Six Sigma Black Belt with extensive experience in customer experience transformation, change management, and operational excellence across various industries. Previously, as Vice President of Customer Experience Transformation at American Bath Group, Sami achieved significant improvements in customer satisfaction and operational efficiency. Most recently, as Director of Customer Experience Advisory at Medallia, Sami collaborated with numerous brands to enhance customer experience management programs, resulting in a 94% Client Success Rate. Currently, Sami serves as Director of Client Experience Strategy at Avaya, focusing on developing effective and sustainable customer experience management programs. Sami holds dual MBA degrees in Marketing from Kennesaw State University.