Scott Gould is a dedicated Technical Operations Manager at Avaya, where they provide direct supervision for up to 25 Remote Support Associates, ensuring technical support for Avaya products. Previously, they served as WNOC Manager at Qwest Wireless, overseeing a team of over 30 technicians in a 24x7 operations environment and held roles as a System Specialist and Switch Technician. Scott has demonstrated strong communication and organizational skills throughout their telecommunications career, consistently aiming to expand their knowledge of the industry.
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