Srinivas M is a telecom professional with over 13 years of experience, currently serving as a Voice Lead at Avaya, where they manage advanced Genesys Cloud integrations and provide L3 support for Avaya UC products. They hold a degree in Instrumentation & Technology from Visvesvaraya Technological University and are PMP® certified. Prior to their current role, Srinivas worked in various technical positions at Mitel, Black Box Limited, Xerox, and Hewlett Packard Enterprise, honing their expertise in telecom networking, system administration, and customer support. Their skill set includes proficiency in VoIP solutions, unified communication, and cloud technologies.
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