Swamy Repaka is a Principal Consultant currently with Infosys and has over 18 years of experience in the Telecom domain, specializing in Contact Center service delivery. Previously, Swamy held various roles, including Telecom Engineer at It Source Private Limited and Telecommunications Specialist at Genpact India. Swamy has strong expertise in Avaya and Genesys technologies, having significantly contributed to project planning, implementation, and maintenance across global call center operations. Additionally, Swamy earned an MBA from Osmania University in 2013, graduating with first-grade honors.
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