Vargas

Vargas is a Service Delivery Manager at Avaya with over seven years of experience in the role. ITIL certified, Vargas specializes in voice communications and managed services for key financial clients. They excel in managing client relationships, resolving conflicts, and identifying service improvements while leveraging ITIL processes to enhance operational efficiency. Prior to Avaya, Vargas held various positions in the telecommunications sector, including roles at Bank of America and Canon USA, and earned a B.A. in Business Administration from Ashford University.