Vivek Sharma is a Cloud Specialist with nearly 14 years of IT experience, particularly in managing contact center deployments and Avaya platforms. Currently, they serve as a Team Lead at ConvergeOne and as an Avaya Principal Technical Consultant. With over five years of leadership experience, Vivek is known for problem-solving, team motivation, and process improvement, having developed a training program for new team members. They received the Cultural Principles Award in May 2022 for outstanding support to the Global service DAY 1 team. Vivek’s educational background includes completing matriculation in science from Heera Public School.
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