Yogesh Kumar is a Senior Engineer with over 18 years of experience in building and leading cloud-based contact center products and solutions, analytics platforms, and AI-driven services. Currently a Software Senior Engineer at Avaya, they focus on product development, software architecture, and team leadership while driving strategic initiatives. Yogesh has previously worked as a Software Engineer at Accven Solutions Pvt Ltd. and holds a PGDITM in Computer Science from the Pune Institute of Computer Technology and a Bachelor of Science in Computer Science from Savitribai Phule Pune University.
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