Yong Sun is a Senior Software Architect at Avaya, where they specialize in contact center solutions and project management. They have a strong background in J2SE and J2EE design and development, as well as IVR application design. Yong has previously held roles at IBM as a Project Manager and Senior Software Engineer, and at Panasonic Software Development Center as a Software Engineer. They possess multilingual capabilities, being proficient in English, Japanese, and Chinese, and have extensive experience in customer-facing projects and technical support. Yong holds a Bachelor's degree in Mechanical Engineering and Japanese from Dalian University of Technology.
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