Jeffrey Smith is a skilled customer service professional with extensive experience in various roles across multiple industries. Currently serving as a Senior Customer Resolutions Specialist, Escalations at ServiceMac, LLC since October 2020, Jeffrey focuses on resolving client and customer inquiries related to mortgage servicing. Additionally, Jeffrey works as a Customer Operations Specialist II and Rover Pet Associate at Rover.com, providing pet and house sitting services. Previous roles include Fulfillment Specialist at Amazon Logistics, Guest Services Manager at Simon Property Group, Customer Experience Lead at Lodge Cast Iron, and Shift Team Lead at Levi Strauss & Co. Notably, Jeffrey has a Bachelor of Fine Arts in Commercial Photography from Winthrop University, reflecting a strong background in both customer service and creative fields.
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