Jennifer A. is a seasoned professional with extensive experience in knowledge program management, process optimization, and customer experience across various roles in multiple companies. Currently serving as Manager of Knowledge Program Management at Rover.com since November 2018, Jennifer leads a global team of Content Writer/Editors and manages employee-facing content creation. Previously, Jennifer held roles in process optimization and customer experience quality assurance. Prior experience includes customer success specialization at DogBuddy and teaching English and Spanish as a foreign language at various institutions. Jennifer holds a Master's Degree in Teaching Spanish as a Foreign Language from Universidad de Barcelona and a degree in Translation and Interpreting from Universidad de Las Palmas de Gran Canaria.
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