Troy Stevenson

Troy Stevenson serves as the Global Head of Customer Operations at Uber since October 2016, overseeing customer experience management, user support, and safety protocols across diverse global markets with a focus on delivering exceptional interactions through a team of over 40,000 professionals. Additionally, Troy holds a position on the Board of Directors at Rover.com, contributing to its mission within the Blackstone portfolio. Prior experience includes serving as Vice President of Global Customer Experience at eBay, where responsibilities encompassed customer insights and operational excellence, and multiple roles at Charles Schwab & Company, including Vice President of Client Loyalty & Consumer Insight and Vice President of Corporate Strategy & Competitive Intelligence. Earlier, Troy was a Principal at The Boston Consulting Group, specializing in transformative strategies. Education includes an MBA in Operations from The Wharton School and a BA in Economics from Northwestern University.