Robert Wilson

Robert Wilson has a diverse work experience in the customer support field. Robert currently works at RPost as a Technical Product Specialist and also serves as the Support Services Manager. Prior to that, they spent 15 years at Alt-N Technologies (MDaemon), where they held the position of Support Services Manager and was responsible for increasing customer satisfaction ratings, managing a team, and implementing training initiatives. Before that, they worked as a Technical Support Engineer at Alt-N Technologies (MDaemon) and provided solutions to end users through various communication channels. Robert also worked as a Call Center Site Manager at Computer Generated Solutions Inc., leading a large team and improving customer service quality scores. Their earliest experience was as a Manager at Software Spectrum, where they managed call center procedures, built a management team, and handled scheduling for a 24-hour call center.

Robert Wilson attended EastField Community College from 1999 to 2001, where they studied Computer and Information Sciences and Support Services.