Joe Abraham is a seasoned Business Process Leader with over 18 years of experience in Service Delivery Management and Project Management across the IT and ITES sectors. Currently serving as the Operations Manager at RR Donnelley, Joe led a diverse team of over 200 professionals and achieved a customer satisfaction score of 97% over five years. Joe's previous roles include managing Records Management services for Goldman Sachs and successfully establishing high-performing teams while driving revenue growth. An advocate for continuous improvement, Joe also engages in volunteer roles as AVP Corporate Outreach for PMI Kerala Chapter and VP of PR for PMIK Toastmasters Club. Joe holds an MBA in Information Systems and Operations and a Bachelor's degree in Information Technology.
Location
Trivandrum, India
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