Daniel Hayes is a seasoned professional in the insurance industry with a focus on commercial claims and operational process improvements. Daniel's experience includes working as a Commercial Property Claims Handler and Subject Matter Expert at Direct Line Group from June 2017 to July 2021, where a key responsibility was identifying operational improvements. At NIG, from May 2022 to November 2023, Daniel served as a Subject Matter Expert specializing in Commercial Property and Liability and as a Technical Consultant for Commercial Claims. Currently, Daniel is a Commercial Claims Subject Matter Expert at RSA and a Commercial Operations Subject Matter Expert at Intact Insurance UK, both positions held since May 2024. Earlier roles include Case Manager at Davies and various positions at esure Group, demonstrating a solid foundation in claims management and expertise in home claims handling.
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