Eleri W. is a seasoned Technical Consultant at RSA since November 2016, with expertise in monitoring operational performance against financial and customer metrics, particularly within the Own Damage sector. Eleri has a strong track record in providing analysis on emerging trends, ensuring compliance with regulations, and driving operational improvements, leading to the recognition of winning the Insurance Times Gold Award for Excellence in Technology. Prior experience includes roles as a Technical Claims Assurance Consultant and Claims Technical Consultant at Aviva, where Eleri contributed to enhancing technical capability and customer experience in motor claims. Eleri began a career at RAC, where projects included replacing the claims management system and winning multiple awards for Best Accident Management Provider. Eleri holds educational qualifications from The University of Salford and Ysgol Byrnhyfryd, Ruthin.
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