Ian Warnett

Ian Warnett has extensive experience in the insurance industry, having served as a BPO Consultant at RSA Group from 2005 to 2012, where they delivered key sales and compliance metrics while managing offshore locations. In 2015, they took on the role of Domain Owner - CRM Dynamics and Duck Creek at RSA, focusing on delivering contact center systems for the RSA Unity programme. Ian was also the BPO retail service delivery lead, overseeing financial, customer, and compliance metrics, while managing relationships across multiple suppliers. They earned a BA(hons) in Business Studies from the University of Hertfordshire, achieving a 2:1 classification.