Jonathan Hayes is an experienced product and operations manager currently serving as the Product Customer Manager for Pet and Motor at RSA since January 2018. In this role, Jonathan ensures that products meet customer needs, deliver positive outcomes, and comply with regulatory requirements while driving continuous improvements across brands like More Than, Tesco, and John Lewis. Previous positions include Operations Manager, Telephony Performance Manager, and Technical Operations Lead, where responsibilities encompassed managing customer communication channels, resolving complaints, and leading a skilled team to meet service level agreements. Earlier in Jonathan's career, leadership was demonstrated as a Team Leader at More Than Smartwheels and as a Customer Manager at More Than Business, focusing on small business insurance. Jonathan's educational background includes attendance at Southmoor School from 1995 to 2000.
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