Laura Monk currently serves as the Director of Service Performance at RSA since January 2018 and has held the role of Capacity Planning Leader at RSA Canada since May 2013. Previously, Laura Monk worked at Johnson Inc. from July 1994 to May 2013, taking on various leadership positions including Manager of Lean Sigma, Regional Manager of Plan Benefits, and Manager of National Operations. Laura Monk began the career as an Assistant Regional Supervisor and Service Supervisor in Newfoundland. Education includes a Canadian Accredited Insurance Broker certification obtained between 1992 and 1995 and a Black Belt in Lean Sigma Methodology earned in 2012.
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