Lauren H. is an experienced professional in customer experience and product governance, currently serving as Technical Capability Director at RSA since June 2019. Throughout various leadership roles at RSA, including Technical Capability Lead and PROD GOV & UK Conduct Framework Manager, Lauren has specialized in building training materials and designing governance structures for product and customer conduct. Prior experience includes significant contributions as Service Improvement Manager at Southern Water, where improvement initiatives enhanced customer satisfaction by 19% over three years. At Domestic & General, Lauren held several roles, culminating as Customer Experience Manager, focused on optimizing customer interactions and ensuring fair treatment. Education includes GCSE from Steyning Grammar School.
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