Marcus Neave has extensive experience in digital servicing and user experience, currently serving as the Head of Digital Servicing at RSA since June 2012, where a strong focus on customer-centric strategies is emphasized. Prior to RSA, Marcus was the Head of eBusiness at MORE TH>N from March 1999 to June 2012, managing a substantial team and overseeing the transition to a global operation. Marcus also held roles as a Web Effectiveness Consultant, handling various e-business components, including web analytics and online marketing. Earlier in Marcus's career, positions included Marketing Consultant and Financial Adviser at Royal & SunAlliance. Educational qualifications include studies at The Institute of Direct and Digital Marketing and The Chartered Insurance Institute.
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