Peter Monk has extensive experience in claims management, predominantly with RSA since joining the company in 1986. Currently serving as Claims Control Director, Peter is a key member of the UK and International Claims executive board, focusing on financial crime and counter-fraud strategies. Previous roles include Indemnity Performance Leader, where management of a team aimed at safeguarding the UK's indemnity results, and various positions that involved oversight and resolution of complex claims, including a leadership role in the Business Assurance Team. Peter's career progression reflects a consistent focus on managing and transforming claims processes across several regional claims centers, showcasing significant expertise in technical claims handling, governance, and customer service.
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