Simphiwe Maya is a dedicated technical support professional with extensive experience in customer service and team management. Currently serving as a Technical Support Help Desk at RSAWEB since October 2025, Simphiwe effectively addresses customer inquiries through various channels and specializes in troubleshooting services such as FTTH, WiFi, and Broadband. Prior to this role, Simphiwe was a Customer Service Team Lead at Cybersmart from June 2019 to September 2025, where responsibilities included managing team performance, coaching agents, and resolving escalation queries. Previous positions include Technical Support Agent, Online Shopping Assistant, and Customer Service Representative, showcasing a strong background in technical support and customer service spanning over a decade. Simphiwe holds certifications in Basic Business Finance and Financial Management from the University of South Africa.
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