Rob Schouten is an experienced professional currently serving as the Team Lead Customer Service for the Benelux region at RS since October 2025. Alongside this role, Rob has been a volunteer at Voedselbank West-Friesland since May 2024, focusing on social media management to support food aid initiatives, achieving a 42% increase in total reach within the first year. Previously, from July 2023 to September 2025, Rob held the position of Team Lead Implementation at Personio, where leadership of a team of specialists improved customer onboarding experiences and elevated the Customer Satisfaction Score. Rob's extensive background at Lightspeed Commerce spanned from 2015 to 2023, where advancements in customer support and sales operations were made through leadership of multiple teams. Rob's career commenced with various roles in project management and technical support, following a relevant education from Mediacollege Amsterdam.
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