Sam Davidson

ITSM Operations Manager

Sam Davidson is an experienced Incident & Problem Manager at RS since December 2022, specializing in managing major incidents effectively. Prior experience includes a tenure at P&O Ferries spanning over eleven years, where Sam held roles such as Major Incident & Knowledge Manager, ensuring timely communications, resource allocation, and conducting post-incident reviews. Additional roles at P&O Ferries included Service Desk Manager, Service Desk Lead, Service Desk Analyst, and Call Centre Agent, focusing on managing incidents and providing customer service. Earlier experience includes a cashier role at Cabin Newsagents. Educational background includes various A Levels from Dover Grammar School for Boys, with notable achievement in I.T.

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