Michael S.

Michael S. is an accomplished IT Operations and Service Delivery Leader with a robust background in technology support and team-building. They began their career as a Technical Assistant at Subway World Headquarters, where they supported a large network of restaurants and honed their customer service skills. Following this, Michael served as a Technology Coach at Northwestern Mutual from 2010 to 2017, focusing on the implementation and training of technology solutions. Currently, they lead as the IT Customer Care Lead at RSM, building on their extensive experience and education, which includes a Master of Science in Information Technology from Sacred Heart University.