Tom Strong

Tom Strong is the Assistant Director of Customer Engagement at RSPCA, where they lead efforts to achieve high-performing customer engagement through audience insights, data, and customer experience strategies. With over a decade of leadership and management experience, Tom has developed a strong background in fundraising and marketing, demonstrating a track record of driving customer engagement and income growth. They possess excellent communication and relationship-building skills, alongside robust programme management abilities and a deep understanding of charity governance and fundraising regulations. Tom's previous roles at RSPCA include Assistant Director of Fundraising Operations and Head of Data and Insight, and they began their career as a Production Executive at fast.MAP. They studied at Crawley College from 1996 to 1998.