Samuel Bertrand

Samuel Bertrand has been working in the engineering field since 1975. Samuel began their career at Burton Industries, Inc. as Technical Manager, where they led 4 test technicians and one repair technician to increase technical performance, productivity, and enhance customer service. Samuel also developed test procedures and flowcharts that decreased test time, and trained and advised all testers on troubleshooting motor control systems. From 1987 to 2001, they worked at Emerson Control Techniques, Inc. as Service Manager, where they led 4 Field Service Engineers to increase technical performance, productivity, and customer service. Samuel also coordinated service trips, resolved billing issues, checked and processed service reports, and developed new service report documentation that enabled customers to understand what they were being charged for. From 2001 to 2007, they worked at Nonstop, Inc. as Service Manager, where they re-structured the Service Department by hiring qualified Technicians and coordinating training for them. This resulted in a 300% increase in business over a five and a half year period. From 2007 to 2009, they worked at Engineered Control Systems as Service Manager, where they re-organized the service department by hiring three additional qualified Field Service Engineers with a wide variety of skills. This resulted in a 200% increase in business. Finally, from 2009 to 2014, they worked at Practical Applications, Inc. as Service Manager and Operations/Service Manager. Samuel increased response time to customer calls by screening the call properly and asking all the questions needed to determine the urgency level. Samuel also developed new maintenance programs that bundled all of their services together. Since 2014, they have been working at RT Engineering as Service Manager.

Samuel Bertrand attended Davies Technical High School from 1973 to 1975, where they earned their High School Diploma in Electrical/Electronics.