Dan Heins is a seasoned professional with a strong background in the ServiceNow platform, specializing in ITOM and ITSM processes for over 12 years. They served as a Configuration Manager at Ameriprise Financial Services, Inc. from 2012 to 2019 and are currently a Senior Configuration Manager at Raytheon Technologies since 2019. Earlier in their career, Dan worked as a Technical Analyst at Technisource from 2007 to 2012.
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