James Baker is an experienced IT leader specializing in DevOps and service management, currently serving as the IAM DevOps Leader and Service Management Transformation Leader at RTX since July 2021. Prior to this role, James held various leadership positions at GE from November 2016 to July 2021, including Director of Digital Operations and Senior Staff Enterprise Application Engineer. James also worked at Mercy Health from November 2012 to November 2016 as a ServiceNow Development Lead/Solutions Architect and held several other positions within the organization, demonstrating expertise in service desk operations and change management processes. James possesses a Bachelor's Degree in Business Informatics and Spanish from Northern Kentucky University and has studied Spanish and Iberian Studies at the University of Valencia.
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