John Evertsen is a seasoned professional with over 30 years of experience in operational support, currently serving as the Sr. Manager of Infrastructure Services at Raytheon Technologies. They have held various leadership roles, including Operations Manager at BAE Systems and Call Center Team Lead/Manager at Fannie Mae, where they excelled in implementing operational support models and managing service desk operations. John possesses a strong educational foundation in Computer Science and MCSE, Windows NT Administration, having studied at Weber State University and CCI Institute. Passionate about continuous learning and adapting to industry changes, John aims to leverage their expertise for impactful contributions in operational support.
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