Michael W. is an accomplished Major Incident Manager currently employed at RTX since May 2023, previously holding the role of MIM Operations Manager at HCL Technologies from May 2021 to September 2023. During his tenure at HCL, Michael earned a promotion from Senior MIM due to the establishment of strong client relationships and effective team leadership. Prior to this, Michael served as Senior Major Incident Manager at Unisys from April 2017 to May 2021, managing a large team and overseeing numerous major incidents. Michael's career in incident management began at IBM, where experience ranged from Critical Incident Manager to Mid-Range Storage Support Specialist, highlighting a consistent track record of improving operations and reducing downtime. Michael holds an education from Kennesaw State University earned between 2011 and 2016 and graduated from North Cobb High School in 1993.
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